Quick Answer: Go to Profile → Feedback to report a bug in the app, or email bugs@recd.co with a description and any screenshots.
Overview
Found something that's not working properly? We want to know about it. Bug reports help us fix issues quickly and make rec'd better for everyone.
There are two ways to report a bug — through the app or via email.
Option 1: Report a bug in the app
Step 1: Go to your profile
Tap the Profile icon in the bottom navigation bar.
📸 SCREENSHOT: Bottom navigation with Profile tab highlighted
Step 2: Tap Feedback
Tap "Feedback" on your profile page.
📸 SCREENSHOT: Profile page with Feedback option highlighted
Step 3: Describe the bug
Tell us what happened. The more detail you can give, the easier it is for us to find and fix the issue:
- What were you trying to do?
- What happened instead?
- Does it happen every time or just sometimes?
📸 SCREENSHOT: Feedback form with description field
Step 4: Add a screenshot (optional)
If it helps explain the problem, tap to add an image or screenshot. This is really useful for visual bugs or error messages.
📸 SCREENSHOT: Feedback form showing image attachment option
Step 5: Submit
Tap "Submit" to send your report. We'll look into it.
Option 2: Report a bug via email
If you can't access the feedback form or prefer email, send your bug report to:
Please include:
- What happened — Describe the bug and what you expected to happen
- Steps to reproduce — What were you doing when the bug occurred?
- Device info — iPhone or Android, and your operating system version if you know it
- Screenshots — Attach any images that help show the issue
Tips for a helpful bug report
Be specific — "The app crashed" is less helpful than "The app crashes when I tap Save on a venue card after selecting Rec'd"
Include steps — If you can make the bug happen again, tell us exactly what you did
Screenshots help — A picture of an error message or broken layout saves us a lot of guesswork
One bug per report — If you've found multiple issues, send them separately so we can track each one
What happens next?
We review every bug report. While we can't respond to each one individually, know that your report helps us prioritise fixes. If we need more information, we'll reach out.
Critical bugs that affect many users are prioritised and fixed as quickly as possible.
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